Help Centre
How can we help?
Find answers to the most common questions about GLPTrackr. If you can't find what you're looking for, contact us at hello@glptrackr.com and we'll get back to you within 24–48 hours.
Getting started
What is GLPTrackr?
GLPTrackr is the UK's first AI-powered companion app built specifically for Mounjaro and Wegovy users. It combines medication tracking, AI meal plans, food scanning, side effect management, progress analytics, and a supportive community — all in one app designed around your GLP-1 injection cycle.
How do I download GLPTrackr?
GLPTrackr is available on iOS and Android. Download it from the App Store or Google Play Store by searching for "GLPTrackr".
Do I need a prescription to use GLPTrackr?
No. GLPTrackr is a wellness companion app, not a medical service. You do not need to provide proof of prescription to create an account. However, the app is designed specifically for people who are currently using or about to start Mounjaro or Wegovy.
How do I create an account?
Download the app, open it, and follow the onboarding flow. You'll enter your basic details, select your medication and dose, set your goals, and your account will be ready. The whole process takes about 2 minutes.
Can I use GLPTrackr if I am on a different GLP 1 medication?
GLPTrackr currently supports Mounjaro (tirzepatide) and Wegovy (semaglutide), including all dose levels for both medications. We plan to add support for additional GLP-1 medications in the future.
Is GLPTrackr available outside the UK?
GLPTrackr is currently designed for UK users. Our food database, barcode scanning, recipes, and meal plans are tailored to UK supermarkets and products. We plan to expand internationally in the future.
Account and profile
How do I update my personal details?
Go to Profile > Settings and you can update your name, email address, date of birth, height, and other personal details.
How do I change my medication or dose?
Go to Profile > Medication Settings. You can update your current medication, dose level, and injection day at any time. Your meal plans and insights will automatically adjust to reflect the change.
How do I change my calorie or protein target?
Go to Profile > Targets. You can adjust your daily calorie target, protein goal, water target, and step target at any time.
How do I change my dietary preferences?
Go to Profile > Dietary Preferences. You can update your dietary requirements (such as halal, vegetarian, dairy-free, gluten-free) and your meal plans and recipes will adjust accordingly.
How do I delete my account?
Go to Profile > Settings > Delete Account. This will permanently delete your account and all associated data within 30 days. Backup copies may persist for up to 90 days before being permanently removed. If you have an active subscription, cancel it through the App Store or Google Play Store before deleting your account.
Can I recover a deleted account?
No. Once your account is deleted, it cannot be recovered. All data associated with the account is permanently removed.
Subscription and billing
How much does GLPTrackr cost?
GLPTrackr Premium is £9.99/month. Founding members who joined early have a locked rate of £4.99/month for life. Both plans include every feature — there are no hidden extras or tiered feature locks.
Is there a free trial?
Yes. Every new user gets a 7-day free trial with full access to all Premium features. No credit card is required to start the trial. If you don't subscribe before the trial ends, you'll lose access to Premium features.
How do I subscribe?
After your free trial, you'll be prompted to subscribe within the app. Payments are processed through the App Store (iOS) or Google Play Store (Android). We do not collect or store your payment card details.
How do I cancel my subscription?
You can cancel your subscription at any time through:
iOS: Settings > Apple ID > Subscriptions > GLPTrackr > Cancel Subscription
Android: Google Play Store > Menu > Subscriptions > GLPTrackr > Cancel Subscription
Cancellation takes effect at the end of your current billing period. You'll continue to have access until then. GLPTrackr does not process cancellations directly — they must be done through your app store.
Will I be charged during the free trial?
No. The 7-day free trial is completely free. You will only be charged if you choose to subscribe after the trial ends.
Can I get a refund?
Refunds are handled by Apple or Google in accordance with their respective refund policies. GLPTrackr does not process refunds directly. To request a refund, contact Apple Support or Google Play Support.
What happens to my data if I cancel?
If you cancel your subscription but don't delete your account, your data is retained for 12 months. You can resubscribe at any time during this period and pick up where you left off. After 12 months of inactivity, we'll email you before deleting your data.
What is the founding member offer?
The founding member offer gives the first 1,000 subscribers a locked rate of £4.99/month — 50% off the standard price. This rate is locked for life as long as your subscription remains active. If you cancel and resubscribe, founding member pricing is no longer guaranteed.
Medication tracking
How do I log a dose?
From the home screen or Track tab, tap "Log Shot". Select the date and time of your injection, confirm your dose, and choose your injection site. That's it.
How does the Medication Clock work?
The Medication Clock shows an estimated visual representation of your current medication level based on when you last injected and your current dose. It uses general pharmacokinetic models to estimate how your medication level rises and falls over the 7-day injection cycle.
The Medication Clock is an estimate only. It does not measure your actual blood concentration. Individual factors like metabolism, body composition, and kidney function all affect how your body processes medication. Always follow your prescriber's guidance.
How does injection site rotation work?
GLPTrackr tracks where you inject each time and suggests the next site in a rotation pattern to help you avoid injecting in the same spot repeatedly. You can choose from abdomen, left thigh, right thigh, left arm, and right arm. The app remembers your history and highlights which site is due next.
How do I track remaining shots in my pen?
When you log your medication during onboarding, you enter how many shots your pen contains. Each time you log a dose, the counter decreases. When you're running low, you'll receive a reminder to order a new pen.
Can I log doses I took before downloading GLPTrackr?
Yes. During onboarding, you have the option to add previous doses so your Medication Clock and dose history are accurate from day one.
Food and nutrition
How does AI meal scanning work?
Tap the scan button, point your camera at any meal, and GLPTrackr will identify the food and return a full nutritional breakdown — calories, protein, carbs, fat, and fibre. It works with home-cooked meals, restaurant plates, and takeaways.
AI meal scanning provides estimated values. Actual nutritional content may vary depending on portion size, preparation method, and ingredients. Treat results as approximate.
How does barcode scanning work?
Tap the scan button and select barcode mode. Point your camera at the barcode on any UK supermarket product. GLPTrackr will look up the product and return its full nutritional information. Our database includes millions of UK products from Tesco, Sainsbury's, Asda, Aldi, Lidl, M&S, Co-op, and more.
What if a product is not found when I scan the barcode?
If a barcode isn't recognised, you can search for the product manually using the food search, log it using AI meal scanning by taking a photo, or add it manually by entering the nutritional values from the packaging.
How do AI meal plans work?
Each week, GLPTrackr generates a personalised 7-day meal plan based on your calorie target, protein goal, dietary preferences, medication, and where you are in your injection cycle. Meals are adapted to your cycle — lighter and gentler on days when side effects are more likely, higher protein when appetite returns.
Can I swap a meal I dont like?
Yes. Tap any meal in your plan and select "Swap". GLPTrackr will generate alternative meals that match the same nutritional profile and your dietary preferences.
How does the shopping list work?
Your shopping list is generated automatically from your weekly meal plan. It groups ingredients by category (protein, vegetables, dairy, grains, pantry) and combines duplicates so you only buy what you need. You can tick off items as you shop.
Where do the recipes come from?
Recipes in GLPTrackr are generated by our AI and curated by our team. Every recipe is designed to be high-protein, GLP-1 friendly, and made with ingredients available in UK supermarkets. Each recipe includes full nutritional information, step-by-step instructions, and prep and cook times.
AI features
What is GLPIQ 3.0?
GLPIQ 3.0 is the proprietary AI engine that powers every intelligent feature in GLPTrackr. It was built from the ground up for GLP-1 weight loss — not adapted from a general-purpose AI. It powers meal plans, food scanning, predictive side effects, Golden Dose analysis, daily briefs, and personalised insights.
What is the Golden Dose Finder?
The Golden Dose Finder analyses your full dose history — weight loss rate, side effects, food noise, mood, protein adherence — and tells you which dose gave you the best results with the fewest side effects. It requires data from at least two different dose levels to generate a comparison.
The Golden Dose Finder is an informational tool. It does not recommend changing your dose. Any dose changes must be discussed with and approved by your prescribing doctor.
What is the Daily Brief?
The Daily Brief is a personalised morning summary that appears on your home screen. It includes insights based on your recent data, your cycle day, predicted side effects, nutrition tips, hydration reminders, and motivational content tailored to where you are in your journey.
What are predictive side effects?
As you track your side effects over multiple injection cycles, GLPIQ learns your personal patterns. After a few cycles, it begins predicting which days you're most likely to experience nausea, fatigue, or other side effects — and warns you the morning before. It also adjusts your meal plan automatically on predicted difficult days.
What is the What If simulator?
The What If simulator lets you explore hypothetical scenarios — such as "what if I increase my dose to 7.5mg?" or "what if I hit 130g protein daily?" — and see estimated projections based on your existing data and general patterns. Results are estimates and should not be used to make medication decisions.
Is AI generated content medically accurate?
AI-generated content is for informational purposes only. While we strive for accuracy, AI estimates can be wrong. Nutritional values from food scanning are approximate. Side effect predictions are probabilistic, not guaranteed. Meal plans are general suggestions, not clinical prescriptions. Always consult your healthcare provider for medical decisions.
Morning check in
What is the morning check in?
The morning check-in is a 60-second daily wellness log. Each morning, you record your weight, mood, energy level, appetite, food noise, sleep quality, and any active side effects. This data feeds into your Daily Brief, progress analytics, and GLPIQ's predictive models.
Do I have to do the morning check-in every day?
No, but the more consistently you check in, the smarter your insights become. GLPIQ uses your check-in data to detect patterns, predict side effects, and personalise your experience. Missing occasional days is fine — just try to be as consistent as possible.
What is food noise?
Food noise refers to the constant, intrusive thoughts about food that many people experience. GLP-1 medications often reduce or eliminate food noise. GLPTrackr lets you rate your daily food noise level on a scale of 1–10 so you can track how it changes over time and across different doses.
Progress and insights
How does weight tracking work?
You can log your weight during the morning check-in or at any time through the Track tab. GLPTrackr displays your weight trajectory on a chart with weekly, monthly, 6-month, yearly, and all-time views. You can switch between kg, lbs, and stone.
What are weekly transformation cards?
Each week, GLPTrackr generates a shareable transformation card summarising your progress — weight change, dose, and key stats. You can save it to your camera roll or share it on social media.
What is the protein adherence calendar?
The protein adherence calendar shows you a monthly view of how often you hit your daily protein target. Days are colour-coded — green for hitting the target, amber for close, red for under. It helps you stay consistent with the most important macronutrient for GLP-1 users.
How does the Doctor PDF export work?
Go to Profile > Doctor PDF Export. GLPTrackr generates a formatted health summary including your weight history, medication and dose log, side effect timeline, nutrition averages, and key metrics. You can download it as a PDF and share it with your GP, prescriber, or pharmacist before an appointment.
What are progress photos and ghost overlay?
You can take unlimited progress photos within the app. The ghost overlay feature shows a semi-transparent image of your previous photo over your camera view so you can match your position and angle for accurate side-by-side comparisons. All progress photos are stored securely and are only visible to you unless you choose to share them.
Exercise, water, and sleep
How do I log exercise?
Go to the Track tab and tap Exercise. Choose from walking, running, strength, cycling, swimming, or yoga, and log the duration. GLPTrackr estimates calories burned and adjusts your daily targets. On lower-energy dose days, the app suggests gentler activity targets to keep you moving without burning out.
How do I track water intake?
Go to the Track tab and tap Water. Log your intake using quick-add buttons (150ml, 250ml, 500ml, 750ml) or enter a custom amount. GLPTrackr shows your progress toward your daily target and sends smart nudges when you're falling behind. Staying hydrated is especially important on GLP-1 medications.
How does sleep tracking work?
Log your bedtime and wake time in the Track tab. GLPTrackr calculates your sleep duration and lets you rate your sleep quality. Sleep data feeds into your Daily Brief and progress analytics to help you understand how rest affects your weight loss and wellbeing.
Community
What is the GLPTrackr community?
The GLPTrackr community is an in-app space where real Mounjaro and Wegovy users share their experiences, side effect tips, meal ideas, milestones, and support. You can filter posts by medication, side effects, and success stories.
Are there rules for the community?
Yes. The community is moderated and governed by our Acceptable Use Policy. Key rules include no medical advice to other users, no body shaming, no spam or promotional content, and no sharing of personal information. Full details are available in our Acceptable Use Policy.
How do I report inappropriate content?
Tap the three-dot menu on any post or comment and select "Report". You can also email us at hello@glptrackr.com. All reports are reviewed within 48 hours and treated confidentially.
Can I post anonymously?
Your community posts are displayed with your chosen display name, not your full name. You set your display name during onboarding and can change it at any time in Profile > Settings.
Privacy and data
What data does GLPTrackr collect?
We collect account information (name, email, date of birth, gender), health and wellness data (weight, medication, side effects, food logs, mood, energy, sleep, exercise, progress photos), and anonymised usage data. For full details, see our Privacy Policy.
Is my health data safe?
Yes. All data is encrypted in transit (TLS/SSL) and at rest (AES-256). Access is restricted to authorised systems only. AI processing providers receive no personal identifiers — no name, no email. Your data is never sold to third parties. See our Data Protection page for full details.
Can I download my data?
Yes. Contact us at hello@glptrackr.com to request a copy of your personal data in a machine-readable format (JSON or CSV). We'll process your request within 30 days. You can also use the Doctor PDF export for a formatted summary.
How do I delete my data?
Go to Profile > Settings > Delete Account. Your data will be deleted within 30 days. Backup copies may persist for up to 90 days. You can also email us at hello@glptrackr.com to request deletion.
Does GLPTrackr share my data with third parties?
We do not sell your data. We share data only with essential service providers (cloud hosting, AI processing, subscription management, analytics) under strict data processing agreements. No personal identifiers are sent to AI providers. See our Privacy Policy for full details.
Troubleshooting
The app is crashing or freezing
Try the following: close the app completely and reopen it, check you're running the latest version of the app (update via the App Store or Google Play), restart your device, and make sure you have a stable internet connection. If the issue persists, email us at hello@glptrackr.com with your device type, operating system version, and app version.
My barcode scan is not working
Make sure your camera has permission to access the scanner (check your device settings), ensure the barcode is well-lit and fully visible in the frame, and hold your device steady. If a product isn't found, it may not be in our database yet — try searching for it manually or logging it with AI meal scanning.
My AI meal scan returned incorrect results
AI meal scanning is an estimate based on visual analysis. If the results seem off, you can manually adjust the portion size or individual items after scanning. For best results, ensure the food is well-lit, clearly visible, and the photo is taken from directly above.
I am not receiving push notifications
Check that notifications are enabled for GLPTrackr in your device settings. On iOS: Settings > Notifications > GLPTrackr. On Android: Settings > Apps > GLPTrackr > Notifications. Also check that you haven't muted notifications within the app under Profile > Notification Preferences.
I cannot log in to my account
Make sure you're using the correct email address and password. If you've forgotten your password, tap "Forgot password" on the login screen and follow the instructions to reset it. If you signed up using Apple or Google sign-in, use the same method to log in. If you're still having trouble, email us at hello@glptrackr.com.
Still need help?
If you can't find the answer you're looking for, we're here.
Email: hello@glptrackr.com
We aim to respond to all enquiries within 24–48 hours, Monday to Friday.
© 2026 GLPTrackr. All rights reserved. GLPTrackr™